Role of Templates and Reports Displayed by Skylex System Integration Solutions

Willing to bring improvements in your call center, just give your time and make investment in the acquisition of innovative technology-based devices of Skylex Company. Since the establishment of this well-known technology company in Israel and in Russia, its systems have provided wide range of solutions to contact centers or outsourced units in the attempt to bring improvements in loyalty level of their customers and at the same time enhancement in productivity delivered by callers and other essential staffs of the commercial unit. 

Functional Details of the System

Skylex system integration solutions create suitable estimation templates for inbound and outbound calls. These are based on critical marks, text messages, and digital communication and so on. These templates allow supervisors and managers to collect details about different types of activities or events go on in the contact center premises. These will include

• ·Skylex solutions allow for the automated calculation of various periodical scores.
•  If you want to perform manual scoring of any call with the help of supervisors, you can even do the same in hassle-free way, as the system allows for automatic generation of call details and call lists for scoring at the manual level.
•  Many times, new agents fail to fulfill the average estimation calls required for any particular month or for specific duration. However, the positive thing in this case is that you will get these details with the help of voice detection systems designed under the supervision of Skylex professionals.

“Skylex Info Systems CJSC develops automated enterprise oriented solutions for quality and efficiency management for contact centers.”