Role of Templates and Reports Displayed by Skylex System Integration Solutions

Willing to bring improvements in your call center, just give your time and make investment in the acquisition of innovative technology-based devices of Skylex Company. Since the establishment of this well-known technology company in Israel and in Russia, its systems have provided wide range of solutions to contact centers or outsourced units in the attempt to bring improvements in loyalty level of their customers and at the same time enhancement in productivity delivered by callers and other essential staffs of the commercial unit. 

Functional Details of the System

Skylex system integration solutions create suitable estimation templates for inbound and outbound calls. These are based on critical marks, text messages, and digital communication and so on. These templates allow supervisors and managers to collect details about different types of activities or events go on in the contact center premises. These will include

• ·Skylex solutions allow for the automated calculation of various periodical scores.
•  If you want to perform manual scoring of any call with the help of supervisors, you can even do the same in hassle-free way, as the system allows for automatic generation of call details and call lists for scoring at the manual level.
•  Many times, new agents fail to fulfill the average estimation calls required for any particular month or for specific duration. However, the positive thing in this case is that you will get these details with the help of voice detection systems designed under the supervision of Skylex professionals.

“Skylex Info Systems CJSC develops automated enterprise oriented solutions for quality and efficiency management for contact centers.”

Various Types of Activities Done by Skylex Systems for MTC

In the recent few years, large numbers of telecom and mobile service providers have adopted many new and innovative technologies to bring massive success in the organization. Particularly, MTS or MTC, one of the well-known telecom companies in Russia has obtained its massive success by the acquisition of advanced emotion detection technology and solutions designed by professionals of Skylex Company. 

Activities Performed by Skylex Systems

Until now, MTC Company has obtained varying services and solutions from Skylex systems, which include

Supporting Tool

Voice solutions provided by the Skylex Company have become the perfect supporting tool for providing regular training sessions to contact centers and telecom units’ agents. The system records the complete interaction taken place between two different parties. In this way, interaction of experienced callers with clients will give newcomers of good ideas to deal with different types of clients or customers of the company.

Evaluation of Customer Satisfaction

With the help of this exclusive system offered by Skylex, company has performed the evaluation of customer satisfaction on general basis.

Correlation is Possible

With the help of innovative emotional analysis systems only, professionals of this well-known Russian telecom provider has successfully elicited facts of high correlation in between poor skills of agents and low level of customer satisfaction.

Integration with CRM Systems

Devices offered by Skylex Company will allow for integration with different types of CRM systems with the prime objective to find out relatively less satisfied clients and helps in customer retention.

“Based on market leader’s voice technologies solutions Skylex gives customers opportunities to optimize business processes and as a result increase effectiveness of telecom providers significantly.”