MTC Explores Significantly via Skylex Info Systems Installations

MTS or MTC has launched its latest brand in the year 2006 to build its good reputation as the top-class operator and market leader in the telecommunication sector. Professionals involved in developing of this company and its brand have aimed to attract large numbers of customers belonging to different socio-geographic, cultural and income segments that too via delivery of consistent message related to leadership and quality. 

Company’s Plans to Explore in the Sector

MTS has developed its sound plans to explore the coverage of its 3G population by about 93 percent by the year 2015. By the end of this year, the telecom organization of Russia will also provide LTE high-speed internet access to more than 70 different regions of Russia. The new digital platform of MTC will become ready in the year 2014 with the prime objective to expand the actual range of offered technology and digital solutions. If this is not enough, by the year 2016, strategy of this business venture for financial services development shared with the popular MTC Bank will indicate for five-fold enhancement in the actual size of retail loan portfolios. 

Major Source to Achieve Massive Development

MTC Russian Company has obtained its massive success in the competitive industry by the installation and acquisition of varying software solutions provided by reputable companies worldwide. Particularly, it has succeeded to achieve quality management in its voice communication sector by installing effective info systems designed by professionals working under Skylex Company. 

Skylex Company in combination with the Emoforce solutions has accomplished pilot projects to improve the level of services offered by MTC. Firstly, in the online mode, the system has played the role of efficient device to assist supervisors in monitoring the delivered service quality. Moreover, in case of offline mode, the device has become helpful to choose critical calls for undergoing manual analysis in detail. Other than this, the system has proved to be helpful in identifying problems faced by agents in terms of knowledge and skills and at the same time reduce top quality scores to maximum 20 percent. 

“Skylex solutions remain integrated with CRM system is able to find the least satisfied clients and helps to retain them.”