In the recent few years, large numbers of telecom and mobile service providers have adopted many new and innovative technologies to bring massive success in the organization. Particularly, MTS or MTC, one of the well-known telecom companies in Russia has obtained its massive success by the acquisition of advanced emotion detection technology and solutions designed by professionals of Skylex Company.
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Activities Performed by Skylex Systems
Until now, MTC Company has obtained varying services and solutions from Skylex systems, which include
Supporting Tool
Voice solutions provided by the Skylex Company have become the perfect supporting tool for providing regular training sessions to contact centers and telecom units’ agents. The system records the complete interaction taken place between two different parties. In this way, interaction of experienced callers with clients will give newcomers of good ideas to deal with different types of clients or customers of the company.
Evaluation of Customer Satisfaction
With the help of this exclusive system offered by Skylex, company has performed the evaluation of customer satisfaction on general basis.
Correlation is Possible
With the help of innovative emotional analysis systems only, professionals of this well-known Russian telecom provider has successfully elicited facts of high correlation in between poor skills of agents and low level of customer satisfaction.
Integration with CRM Systems
Devices offered by Skylex Company will allow for integration with different types of CRM systems with the prime objective to find out relatively less satisfied clients and helps in customer retention.
“Based on market leader’s voice technologies solutions Skylex gives customers opportunities to optimize business processes and as a result increase effectiveness of telecom providers significantly.”
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